Privacy Policy

Slyde ("Slyde", "we", "us") operates goslyde.com. This policy explains what personal information we collect when you use goslyde.com (the "Service"), why, who we share it with, and the choices and rights you have.

Slyde is for adults. You must be 18 or older to create an account.

1. Information we collect

You give us:

• Account details: first and last name, email address, mobile phone number, and confirmation that you are 18 or older.
• Profile details (optional): profile photo, short bio, ride preferences.
• Driver details (if you offer rides): vehicle make, model, color, license plate and plate state, and an optional vehicle photo.
• Payment handles (optional, driver-provided): Venmo username, Cash App $cashtag and Zelle email or phone. These are shared only with confirmed riders whose booking is accepted; they are never part of your public profile. Slyde does not process payments.
• Reliability: cancellation categories, attendance confirmations and participant outcome reports. Optional emergency cancellation reasons are stored for support review only, never shared with other members.
• Emergency contact (optional): the name and phone number of a person you choose. Please only add someone who has agreed to be your emergency contact.
• Rides and requests: origin and destination cities, travel date and time window, seats, price per seat, and notes you add.
• Messages and reviews: chat messages with the people you ride with, and ratings and reviews you write.

Collected automatically:

• Location: if you tap "Use my location", your browser shares your device's precise location with us once, so we can fill in your nearest city. We save the city and its map coordinates with your ride, not a live location trail. We do not track your location in the background.
• Sign-in information: if you sign in with Google, we receive your name and email address from Google.
• Technical information: basic device and browser information, IP address and error reports, used to keep the Service secure and working. Our error reports are set up not to include your name, email, phone number or location.

We use only strictly necessary storage in your browser (for example, to keep you signed in). We don't use advertising trackers. Our hosting provider records basic, aggregated visit statistics.

2. How we use it

• To run the Service: create your account, show rides and requests, match riders and drivers, and let you book, chat and review.
• To keep people safe: ride PINs, trip sharing, emergency features, reviewing reports of misuse, and enforcing blocks between users.
• To send you service messages about your account, bookings and messages. You can turn off optional emails in Settings → Alerts. Every optional email also has an unsubscribe link.
• To secure the Service, prevent fraud and fix errors.
• We keep anonymous search counts (cities, date, seats and how many rides matched) to see which routes need more drivers. They are not linked to your account and are deleted after 18 months.
• To comply with the law and enforce our Terms.

We use your precise location and other sensitive information only to provide the Service you asked for. We do not use it to infer things about you or for advertising.

3. What other users can see

• Anyone, including visitors who aren't signed in: your first name, last initial, profile photo and rating, count-only reliability from the last 12 months, plus the cities, dates and seats of rides and open ride requests. No private trip details are revealed by reliability counts.
• Signed-in users: your first name, last initial, bio and, if you drive, your vehicle details and photo.
• People you ride with: your messages to them, and the details needed to meet (pickup city, timing, ride PIN).
• Accepted riders only: optional payment handles supplied by their driver, which may include a Zelle email or phone.
• Never shown to other users: your account email address, account phone number, emergency contact, private emergency cancellation reasons and notification settings.

4. Who we share it with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only with service providers that process it on our behalf, under contracts that limit how they can use it:

We may also share information if required by law, to protect someone's safety, or as part of a merger or sale of our business (in which case this policy would continue to apply).

5. How long we keep it

• Account and profile: until you delete your account.
• Rides, bookings, messages and reviews: until you delete your account. Chat messages and exact ride coordinates are automatically removed 12 months after a ride.
• Backups and logs: our providers keep encrypted backups and logs for a limited time (typically up to 30 days) before they are overwritten.

When you delete your account, we delete your profile, rides, requests, bookings, messages, reviews, alerts and uploaded photos.

6. Your choices and rights

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws), you may have the right to:

• Know and access the personal information we have about you, and get a copy (Settings → Download my data).
• Correct inaccurate information (Settings → Profile).
• Delete your account and personal information (Settings → Delete account).
• Opt out of the sale or sharing of personal information, or of targeted advertising. We don't do either, so there is nothing to opt out of. We also honor Global Privacy Control signals.
• Limit the use of sensitive personal information. We already use it only to provide the Service.
• Appeal if we decline your request, by replying to our decision.

We offer these rights to all users regardless of state. To make a request you can't complete in Settings, email support@goslyde.com from your account email. We may need to verify your identity. You can use an authorized agent with your written permission. We won't treat you differently for exercising your rights. We respond within 45 days.

7. Security

We use encryption in transit, access controls that limit who can see each piece of data, and private storage for sensitive fields. No system is perfectly secure. If we learn of a breach that affects you, we will notify you as the law requires.

8. Children

Slyde is not for anyone under 18. We do not knowingly collect information from children. If you believe a minor has created an account, email support@goslyde.com and we will delete it.

9. Changes

If we make material changes, we will update the date at the top and tell you by email or in the app before they take effect.

10. Contact

Slyde · support@goslyde.com